Terms & Conditions

1. Who we are

Iliano Villas ("we", "us") is a private holiday property in Watamu, Kilifi County, Kenya, made up of a four-bedroom main villa and a second villa with two studios, set around a shared pool, garden and patio, with parking on site. You can reach us at stay@ilianovillas.com or on WhatsApp.

2. What you can book

You can book the whole property (the main villa and both studios, with exclusive use of the grounds), the main villa on its own, or the studios on their own.

When the main villa and the studios are booked by different parties, the pool, garden, patio and parking are shared between them.

3. Booking and confirmation

A booking request made through the website, by email or on WhatsApp is not a confirmed booking. Your booking is confirmed when your deposit is received through our secure online payment (processed by Paystack), or when we confirm it to you in writing.

The person making the booking must be at least 18 years old and is responsible for everyone in their party complying with these terms.

4. Minimum stay

The minimum stay is 3 nights. Longer minimums may apply over peak periods such as Christmas, New Year and Easter; we will tell you before you book.

5. Prices and payment

Prices are quoted per night for the option you choose and include the cleaning and linen fee shown in your quote. Prices are set in Kenyan shillings (KES); amounts shown in other currencies are for guidance only and may differ slightly on payment because of exchange rates and bank charges.

• A deposit of 30% of the total is due to confirm your booking.
• The balance is due 30 days before arrival.
• For bookings made less than 30 days before arrival, the full amount is due at booking.

If the balance is not paid on time, we may treat the booking as cancelled by you, and the cancellation terms below will apply.

6. Cancellation by you

Please tell us in writing if you need to cancel. The following charges apply, based on when we receive your notice:

• 60 days or more before arrival: full refund, less any bank or payment fees.
• 30 to 59 days before arrival: 50% of the total is retained.
• Less than 30 days before arrival, or no-show: 100% of the total is retained.

If we are able to re-let the dates you cancel, we will refund the amount we recover, less any costs. We strongly recommend that you take out travel insurance that covers cancellation.

Changes of dates are at our discretion and subject to availability.

7. Cancellation by us

In the unlikely event that we have to cancel your booking, we will offer you alternative dates or a full refund of everything you have paid. Our liability is limited to that refund, except where the law says otherwise.

8. Arrival and departure

• Check-in is from 14:00 and check-out is by 10:00, unless we agree otherwise in advance.
• Please let us know your expected arrival time so we can meet you.
• Where Kenyan law requires it, we will ask each adult guest for a form of identification at check-in.

9. Occupancy and visitors

The number of guests staying overnight must not exceed the number confirmed in your booking. Day visitors, events and parties need our prior written agreement.

10. Damage deposit

We may ask for a refundable damage deposit, which will be stated in your booking confirmation. It is returned within 14 days of departure, less the reasonable cost of any damage, breakages, missing items or extra cleaning beyond normal use.

11. House rules

• Please treat the property, its furnishings and neighbours with care, and keep noise down after 22:00.
• Smoking is allowed outdoors only.
• Pets are welcome only with our prior agreement.
• Please report any damage or breakage as soon as it happens.
• We may ask anyone who seriously breaks these rules, or behaves in a way that puts people or property at risk, to leave without a refund.

12. Pool and safety

The pool is not supervised and has no lifeguard. Children must be supervised by a responsible adult at all times, in and around the pool. Please do not dive, and do not use the pool after drinking alcohol. You use the pool and grounds at your own risk.

13. Food, private chef and other services

We can help arrange food delivery, a private chef and other services. These are provided by independent third parties who are responsible for their own services; any charges are payable as agreed with them or with us. Please tell us about any allergies or dietary requirements in advance.

14. Our responsibility to you

We will take reasonable care to make sure the property is as described, clean and safe on arrival. We are not responsible for the loss of, or damage to, your personal belongings or vehicles, or for interruptions to utilities such as water, electricity or internet that are outside our control, although we will do our best to restore them quickly.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law.

15. Events outside our control

Neither you nor we will be responsible for failing to perform our obligations because of events outside reasonable control, such as extreme weather, natural disasters, epidemics, government action, civil unrest or the failure of public utilities. In such cases we will work with you to offer alternative dates where possible.

16. Complaints

If something is not right during your stay, please tell us straight away so we can put it right. Complaints raised only after departure, which we had no chance to resolve, are more difficult to deal with fairly.

17. Your personal data

We handle your personal data as described in our Privacy & GDPR policy.

18. Law and jurisdiction

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction. If you are a consumer living in the European Union or elsewhere, you also keep any protection given to you by the mandatory laws of your country of residence.

19. Changes to these terms

We may update these terms from time to time. The version that applies to your booking is the one in force on the date your booking was confirmed.